The Coal Exchange Hotel

Unfortunately, our stay at The Coal Exchange Hotel was very disappointing, and I would not choose to stay here again. The biggest issue by far was the bed, which was genuinely the most uncomfortable bed I have ever slept in. The mattress was extremely thin, with very little cushioning, and what cushioning there was felt lumpy and uneven. It was also a very small double, which felt even smaller in the large room. After a full night, we were both extremely uncomfortable, and the quality of the bed really affected our overall stay. The room itself looked impressive from a distance and, as with the photos online, initially gives a good impression. However, once you look more closely, it is clear that the hotel is starting to look tired in places. Some areas of the room did not feel particularly clean, and the room was also very dark, with surprisingly little lighting. The staff were okay overall, although there was also an issue when we checked in. We were told that we needed to pay for the room again, despite having already paid the full amount through a third party. I had to show proof of payment before this was resolved and we were told that everything was okay. I appreciate that hotels can have the occasional issue, but the bed in particular was so poor that it completely overshadowed the rest of the stay. I genuinely hope someone reads this review before booking, as I would not want anyone to have the same experience. I honestly cannot overstate how uncomfortable that bed was. Overall, unfortunately, I would not stay at The Coal Exchange Hotel again.

My wife and I recently stayed at The Coal Exchange in Cardiff, we stayed in room 23 and we had a truly wonderful experience. As my wife is disabled, we greatly appreciated the care, attention, and kindness shown to us throughout our stay. A special mention must go to Luke, who went above and beyond to make us feel welcome. His friendliness, professionalism, and genuine enthusiasm made our visit even more memorable. We were fascinated by the rich history of the building, and Luke took the time to tell us about the Coal Exchange’s past, the surrounding area, and the incredible architecture both inside and outside the building. Learning about the magnificent main hall where trading once took place was particularly interesting and gave us a real appreciation for this unique and historic venue. The Coal Exchange is an amazing and beautiful place, full of character and heritage. Combined with the outstanding service we received, it made for a stay that we will remember for a long time. Without a doubt, we will be returning in the future, and we will certainly be recommending The Coal Exchange to our friends and family. Thank you to Luke and all the staff for making our visit so special. Sorry we couldn’t thank everyone personally but a big thank you all from Sue and Gareth Connor

I booked this hotel on the strength of the reviews. It did not disappoint as the structure and internal decor was amazing. I have to say a great big thank you to Clement who helped me up the stairs after sampling rather too many of there lovely choice of whiskey 🤣 also a big shout out to Lilly on reception who was very polite and professional they are both a credit to the hotel. Well positioned and not too far from the centre. I definitely recommend this hotel for a great stay.

Read some bad recent reviews on google and was worried but me and my small daughter had a lovely time. I will say after staying here that these reviews are very glass half empty, if youre on top of wardrobes running your finger along for dust like four in a bed and taking close up pictures of carpets you may not enjoy and tbh, are being a little ridiculous. I paid £72 for a double room breakfast included. The breakfast for us both was worth £20 at least, the building is old with lots of high ceilings and rooms are very grand. I dont know what you expect, there will be a little dust! The building is beautiful, quirky and decorated smart. They've done an excellent job restoring while keeping character, my daughter loved the building and its quirks. I would check if there is an event on before booking with a child, we found ourselves with a dance troop practicing a routine outside our room in the evening ha, but everyone was nice about the situation and the night service gent went above and beyond changing room for us immediately and we were very happy. Daughter (and my injured back) loved the jacuzzi or 'jet bath' as we called it all night. Breakfast was brilliant, like an old school full English/continental buffet setup which we were happy to see as tbh you dont really see them anymore. All in all lovely place and staff were fantastic, I feel we underpaid which is always a nice feeling. We'll be back.

Spacious room and bathroom with plenty of outlets. Jacuzzi tub with rainfall shower. Pleasant and friendly staff. The breakfast was very basic but not very tasty. The hotel is gorgeous from the outside but the room could have used some updates (carpet was heavily stained, bath and sink did not drain well, etc). Great location for those wanting to be in the Cardiff Bay Area.