The Parkgate Hotel

Perfect location for exploring Cardiff. Principality Stadium next door and the Castle a few minutes walk. Rooms were fantastic and felt luxurious. Lobby area looked amazing and reception staff were wonderful. Breakfast with locally sourced sausages and bacon was delicious and the service outstanding. Spa experience was great, pool with super views. Very relaxing. The real gem for me was the massage. This was genuinely the best massage I’ve ever received. The pressure was outstanding, firm, consistent, and exactly what a constant aching in my traps needed. Every bit of tension was worked out with real skill and at the end, I felt completely loose and tension‑free. The products used smelled amazing and felt great on the skin, adding to the overall sense of calm. I walked out feeling like a new person. Thank you Marcus. A brilliant experience all round, very professional and a relaxing break.

Had such a fabulous experience on a spa day at the Park Hotel. From the moment we arrived at the hotel the service was outstanding. As I walked through the lobby I was acknowledged and greeting by the front of house team, I then entered the lift which takes you to the spa but got off at the wrong floor and was promptly greeted by a lovely lady from the the house keeping team that pointed me in the right direction. When arriving at the spa I was warmly greeted at the desk and the service was 5 star from there on out. My therapist Saffron was outstanding! She really listened at our consultation and went about and beyond to give me a fantastic back and face treatment . I left the treatment room feeling so relaxed and pampered. I then went on to use the spa facilities and they didn't disappoint. Fantastic views with great facilities! My overall experience was 10/10 and the hygiene standards was to a extremely high standard. I've visited spas all over the world and at other resorts from this chain and Park Gate spa is definitely is up there with some of the best.

We stayed here as a surprise for my birthday. The staff were lovely and attentive and really made me feel special. As a mum who does nothing for herself it made me feel very special! The hydrotherapy pool was amazing, never felt so relaxed. Shout out to Jake who upgraded our room for an even more special birthday. Will definitely stay again.

The good Excellent location. The food was great. Staff are wonderful-super helpful, couldn’t do enough for you. The bed was comfortable. Room felt very clean. The less good The room was very small (queen) no storage or shelves at all in the bedroom or bathroom. Hairdryer didn’t work. Odd lighting selection. Mirror in a location you couldn’t use with table in front of it. I would stay here again for sure. Might try an upgraded room for more space and more places to put things. Perhaps I got unlucky with room given to me.

I wanted to share a review of the wonderful experience I had during my stay Thursday night. As someone who works in hospitality, I’d say I’m probably fussier than most and Parkgate certainly had a strong reputation to live up to - but it absolutely delivered. Every member of staff I encountered was polite, friendly, approachable, and incredibly attentive. From the doorman to reception, the waiting staff in The Sorting Room and cocktail bar, as well as room service and the spa team - everyone contributed to making my stay so enjoyable. I only wish I could thank each of them personally and I hope this review is passed on. I did try to take note of a few names. There was a lovely lady on reception at the spa who arranged my booking, and Lucy, my therapist, who was exceptional. She was warm, professional, and attentive throughout - regularly checking in to ensure I was comfortable. It was genuinely one of the most relaxing massages I’ve ever had. At afternoon tea Nicola and Massimiliano (I think) in the restaurant couldn’t have been more accommodating, it was both filling and beautifully presented. While the room itself was lovely, it was truly the staff and overall experience that made my stay so memorable. I’ll absolutely be recommending the Parkgate and look forward to returning. Thank you again to the entire team.